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Are you someone who enjoys providing solutions to technical problems and resolving customer claims? If yes, then ibex Pakistan is looking for a Customer Support Specialist to join its Operations department. As a Customer Support Specialist, you will be responsible for guiding customers through the claim filing process via phone calls, providing troubleshooting help, and delivering an exceptional customer experience.

Company	ibex Pakistan.
Position:	Customer Support Specialist.
Sector:	Private.
Education:	Intermediate/A-Level.
Job Experience:	Fresher.
Job Type:	Full-time.
Vacancy Location:	Islamabad, Karachi, Lahore, Rawalpindi, Pakistan.
Job Industry:	Customer Support.
Salary:	N/A.
Published Date:	16 April 2023.
Last Expiry date:	17 May 2023.

Responsibilities:

1. Assist customers with the claim filing process and approve/deny claims via phone calls.
2. Maintain a high level of service by interacting with customers in a friendly and efficient manner.
3. Troubleshoot customers' products and provide accurate and efficient resolutions.
4. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
5. Stay up-to-date by researching similar product symptoms to provide accurate solutions.
6. Ensure compliance with company policies, procedures, and practices.

Requirements:

• O Levels/Matric or above.
• Excellent English written and verbal communication skills with a U.S. or UK accent.
• Proficiency with MS Office (Particularly MS Excel and MS Word).

What We require:

1. Time Management
2. Priority Setting
3. Professional Composure
4. Empathy and Hospitality

Start Your Career at ibex.

At ibex, they offer an unlimited exposure to build your skills, a great learning environment, and ample experience to build a future path for yourself. If you want to build your career around one of the biggest organizations in the world, then we are what you are looking for!

Benefits:

1. Medical Insurance & OPD.
2. Provident Fund.
3. Leave Encashment.
4. Annual leaves.
5. Two days off in a week.
6. Ergonomic furniture and infrastructure.
7. Referral Rewards.
8. Annual Increment.
9. Conveyance facility.
10. Loan facility.

Job Skills:

• Fluent in English.
• Customer Service Skills.
• Customer Relationship Management.