Abacus Consulting is looking for Call Center Agents with good communication skills and the ability to handle pressure to join our team. The ideal candidates should have a minimum education of Intermediate or above and previous experience of working in a call center environment is preferred.
Company | Abacus Consulting. |
Position: | Call Center Agent. |
Sector: | Private. |
Education: | Intermediate. |
Job Experience: | 1 Year. |
Job Type: | Full time/Contract. |
Vacancy Location: | Islamabad, Pakistan. |
Job Industry: | Marketing. |
Salary: | Rs 25,000 - Rs 30,000 Pkr/m. |
Published Date: | 9 April 2023. |
Last Expiry date: | Until Fulfilled. |
Responsibilities:
- Respond to customer inquiries via telephone and email.
- Provide accurate information to customers.
- Handle customer complaints and resolve issues promptly.
- Maintain a positive, empathetic and professional attitude towards customers at all times.
- Ensure customer satisfaction and provide excellent customer service.
- Meet personal/team qualitative and quantitative targets.
- Keep records of customer interactions, transactions, comments and complaints.
- Perform other duties as assigned by the supervisor.
Requirements:
- Good communication skills.
- Ability to handle pressure.
- Previous experience of working in a call center environment is preferred.
- Male & Female staff Required.
- Ability to work in rotational shifts.
- Intermediate or above education level.
Ability to commute/relocate:
Islamabad: Reliably commute or planning to relocate before starting work (Required).
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